Full job descriptionDuty Assistant
Contract: 3 months
Working Hours: 28 hours in a week | Monday to Thursday working
Location: Macclesfield Cemetery, SK10 3BU


Key Responsibilities
*Operate a triage system for housing enquiries and prioritise service requests
*Provide advice, guidance, and information to tenants, landlords, homeowners, and contractors
*Maintain and update case management systems and records in line with data protection
*Handle purchasing administration, including:*Raising orders
*Checking invoices for accuracy
*Maintaining expenditure records

*Maintain staff absence records
*Manage stationery and printing requirements, including stock monitoring and supplier liaison
*Act as the first point of contact for customer feedback, handling queries and complaints
*Compile feedback and produce monitoring and performance reports
*Liaise with internal teams, professionals, and external agencies to resolve enquiries
*Produce letters, reports, and spreadsheets using Microsoft Office tools.


Essential Skills & Requirements
Qualifications
*NVQ Level 2 in Administration (or equivalent)
Experience
*Experience/knowledge of:*Housing Health & Safety Rating System (HHSRS)
*Finance, accounting, or purchase ledger processes

*At least 1 year experience in:*Maintaining financial records
*Delivering personalised services (housing / health / social care) Technical Knowledge

*Understanding of:*Housing legislation and policies
*Financial regulations and grants legislation
*Housing advice and triage processes

Core Skills
*Strong Microsoft Office skills (Word, Excel, etc.)
*Ability to:*Produce reports, letters, and spreadsheets
*Manage records and databases
*Check and process invoices accurately

Communication Skills
*Clear verbal and written communication
*Ability to:
*Provide advice in plain English
*Handle customer queries professionally
Organisational & Analytical Skills
*Strong record management and attention to detail
*Ability to work with complex information and reporting
Personal Attributes
*Flexible approach to work
*Strong teamwork and collaboration skills
*Customer-focused and responsive mindset


Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.