Full job descriptionThe Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business.
Client Details
The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business.
Description
Key Responsibilities


Regulatory Compliance & Governance
· Maintain compliance framework covering:
· Data protection (UK GDPR, DPA, PECR)
· Consumer protection (DMCCA)
· Advertising compliance (ASA/CAP)
· Fraud prevention requirements
· Ensure business practices, policies, and customer interactions meet regulatory standards
· Provide clear, commercially minded, pragmatic compliance guidance


Privacy & Data Protection
*Own the organisation’s data protection framework and policies
*Ensure all uses of personal data are lawful, transparent, and compliant
· Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting
· Advise on privacy risks across business and marketing activity


Consumer Protection & Marketing Compliance
· Ensure compliance with DMCCA and ASA/CAP Code
· Provide commercial oversight of customer and marketing activity
· Support resolution of customer queries and complaints


Fraud Prevention & Risk
*Work with the fraud team to protect customers, suppliers, and the business
*Ensure controls are effective, proportionate and aligned to evolving threats


Regulatory Engagement
· Manage relationships with Trading Standards, ICO, and ASA
· Handle regulatory enquiries, investigations, and reporting
· Represent the business in external communications


Stakeholder Engagement
*Partner with including Directors and leadership teams
· Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk)
Profile
Essential
*Minimum 5+ years’ experience in a regulatory compliance role
*Commercially minded.
*Strong expertise in:*Data protection and privacy regulation
*Consumer protection legislation (including DMCCA)
*Marketing/advertising compliance (ASA/CAP)

*Proven experience engaging directly with regulators
*Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives
*Experience managing high-risk issues, complaints, and regulatory enquiries


Desirable
*Experience in a large or medium sized business providing services to consumers
*Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent)
*
Job Offer
*Competitive salary ranging from £55,000 to £65,000 per annum, with bonus
*Hybrid working arrangement for improved work-life balance.
*Permanent position with opportunities for career progression.
*Inclusive and supportive company culture.
This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!