Full job descriptionThe successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs.

You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards. In addition, the Claims Team Leader will handle a caseload of complex claims and complaints.

Required Skills & Competencies

*Proven experience as a Senior Claims Handler or Team Leader
*Previous experience supervising or mentoring staff
*Strong understanding of General Insurance, preferably in property and home emergency
*Excellent communication and leadership skills
*Ability to manage performance and motivate a team
*Strong decision-making and problem-solving abilities
*High attention to detail and quality standards
*Confident using claims systems and Microsoft platforms