Service Delivery Supervisor
other jobs Time Recruitment
Added before 2 Days
- England,North West,Greater Manchester,Oldham
- Full Time, Permanent
- £33,000 per annum
Job Description:
Full job descriptionService Delivery & Compliance Supervisor
Oldham
£33,113
Full-time - 37.5 hours
We’re looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.
What You’ll Do
*Oversee reactive service calls from start to finish
*Make sure jobs are logged, prioritised and scheduled correctly
*Provide technical guidance on faults, parts and remedial actions
*Create and manage quotes for remedial works and upgrades
*Keep SLAs on track and improve first-time fix rates
*Support PPM planning and ensure documentation is uploaded on time
*Lead, coach and support service coordinators and planners
*Handle escalations and keep service delivery moving
*Contribute technical input to tenders and new contract mobilisation
What You’ll Bring
*Strong knowledge of fire and/or security systems
*Experience in service delivery, coordination or technical support
*Confidence preparing quotes and analysing costs
*Excellent diagnostic and problem-solving skills
*Ability to work within SLA-driven environments
*Strong communication and stakeholder management
*A proactive, organised and customer-focused mindset
Nice to Have
*Experience supporting tenders or bids
*Knowledge of industry standards (BS 5839, NSI, etc.)
*Familiarity with service management/CAFM systems
*Previous supervisory experience
Oldham
£33,113
Full-time - 37.5 hours
We’re looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.
What You’ll Do
*Oversee reactive service calls from start to finish
*Make sure jobs are logged, prioritised and scheduled correctly
*Provide technical guidance on faults, parts and remedial actions
*Create and manage quotes for remedial works and upgrades
*Keep SLAs on track and improve first-time fix rates
*Support PPM planning and ensure documentation is uploaded on time
*Lead, coach and support service coordinators and planners
*Handle escalations and keep service delivery moving
*Contribute technical input to tenders and new contract mobilisation
What You’ll Bring
*Strong knowledge of fire and/or security systems
*Experience in service delivery, coordination or technical support
*Confidence preparing quotes and analysing costs
*Excellent diagnostic and problem-solving skills
*Ability to work within SLA-driven environments
*Strong communication and stakeholder management
*A proactive, organised and customer-focused mindset
Nice to Have
*Experience supporting tenders or bids
*Knowledge of industry standards (BS 5839, NSI, etc.)
*Familiarity with service management/CAFM systems
*Previous supervisory experience
Job number 3902217
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Company Details:
Time Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Time Recruitment is a UK leading recruitment company specialising in providing employers and job seekers with a tailored service. Since 2002, the comp...