Full job descriptionService Team Analyst
Permanent
Monday to Friday 11am-7pm
Remote
As a Service Team Analyst within our Relocation Accounting team, you’ll play a key role in supporting global operations by managing inquiries related to expense reimbursements. This position ensures timely, accurate, and customer-focused solutions while fostering collaboration across departments.
Key Responsibilities
*Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements.
*Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently.
*Manage and resolve service tickets using ServiceNow and other internal systems.
*Communicate relocation accounting procedures clearly to internal stakeholders.
*Support special projects and process improvements as needed.
*Investigate issues raised by consultants relating to relocation expenses.
*Liaise between:
*Consultants
*Relocation Accounting Analysts
*Payroll and internal teams

*Work with accounting analysts to resolve issues on behalf of consultants.
*Manage and resolve 17–18 service tickets daily.
Systems & Tools
*ServiceNow used as the primary ticketing system.
*Tickets assigned daily and worked through independently.
*Take calls from consultants and analysts as part of issue resolution.
*Experience with any ticketing system (e.g. ServiceNow, Zendesk) is highly beneficial.
Ways of Working
*Fast-paced and service-led environment.
*Strong multitasking, organisation, and prioritisation skills required.
*Research-focused role:
*Expected to investigate issues independently.
*Cannot rely on the manager for every query.
*Use internal knowledge bases and guidance ("look here, here, and here").

Who You Are:
• A strong communicator who builds positive relationships across teams.
• Detail-oriented with excellent problem-solving and analytical skills.
• Highly organized, adaptable, and able to manage multiple priorities.
• Collaborative and proactive, with a focus on delivering exceptional service.
Experience You Need:
• Proven experience in customer service; relocation or mobility experience is a plus.
• Strong planning, organizational, and process management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with ServiceNow or similar ticketing systems (preferred).
• Knowledge of relocation accounting processes (preferred).