Full job description

Office Administrator
Salary: £28,000 - £34,000 per annum
Location: Stoke on Trent
Job Type: Full-Time | Permanent
Hours: 8am - 5:30pm
There will be some weekend work at times but this would be paid separately at 1.5 x
Are you an organised, customer-focused administrator who thrives in a busy office environment?
We’re looking for an enthusiastic Office Administration Support professional to join our growing team. This is a varied role where no two days are the same. You’ll be the first point of contact for customers across the UK and internationally, providing excellent service while supporting our sales, administration and export operations.
If you’re proactive, enjoy multitasking and take pride in delivering exceptional customer service, we’d love to hear from you.
The Role
As a key member of our office team, you’ll play an important role in ensuring the smooth day-to-day running of the business. You’ll support customers, process orders, prepare documentation and work closely with colleagues across several departments.
Key Responsibilities
*Be the first point of contact for customers by telephone, email, WhatsApp and in person.
*Respond promptly and professionally to customer enquiries.
*Process customer orders and maintain accurate records.
*Prepare quotations and sales documentation.
*Marketing
*Generate export and freight documentation.
*Raise pro-forma invoices and support the invoicing process.
*Manage customer accounts and maintain excellent relationships.
*Produce reports using Microsoft Excel.
*Follow up sales enquiries and leads.
*Carry out general office administration including scanning, filing and document management.
*Provide administrative support across the wider business.
About You
*We’re looking for someone who enjoys working in a fast paced environment and has excellent organisational skills.
Ideally you’ll have:
*Previous office administration and customer service experience.
*Sales order processing and quotation experience.
*Strong Microsoft Office skills, particularly Excel.
*Excellent communication and interpersonal skills.
*Good mathematical and numerical ability.
*High levels of accuracy and attention to detail.
*Strong organisational and time management skills.
*The ability to prioritise a busy workload.
*A positive, proactive and self-motivated approach.
*Confidence using a variety of computer systems.
Experience within logistics, freight forwarding or export administration would be advantageous but is not essential.
What We Offer
*Competitive salary of £28,000 - £34,000 depending on experience.
*Permanent, full-time position.
*Friendly and supportive working environment.
*Varied and interesting role with international customer exposure.
*On-site parking.
*Opportunity to develop your skills within a growing business.
*You’ll also work one weekend in every three on a rota basis (paid x 1.5)
Interested?
If you’re looking for a varied administration role where you can make a real impact and be part of a supportive team, we’d love to hear from you.
Apply today with your CV.
INDBUS