Full job descriptionAssociate Director – Property Management
- London (Hybrid Working)
- DOE
- Monday – Friday, 9:00am – 5:30pm - This is initially a maternity cover position; however, there is the potential for the contract to become a permanent role.
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team.
This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams.
The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
Working Pattern
*1 day per week working from the Head Office
*1 day per week working from home
*3 days per week visiting developments across London
*Monday to Friday, 9:00am – 5:30pm
Key Responsibilities
Operational Leadership
*Lead and oversee the day-to-day operational delivery across a residential property portfolio.
*Work closely with senior stakeholders across finance, compliance, technology, and support functions.
*Develop and implement operational strategies to enhance service delivery and customer satisfaction.
*Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback.
*Support the mobilisation of new developments and management contracts.
Compliance & Risk Management
*Oversee all health & safety, compliance, and risk management activities across the portfolio.
*Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales.
*Monitor compliance performance and implement improvements where required.
*Maintain robust audit trails and operational records.
Team Leadership & Development
*Lead, mentor, and develop Property Managers and wider operational teams.
*Conduct regular performance reviews and one-to-one meetings.
*Identify training and development needs and support career progression.
*Drive accountability and ensure service standards and KPIs are consistently achieved.
Client Relationship Management
*Build and maintain strong relationships with clients, stakeholders, residents, and contractors.
*Act as a senior escalation point for complex operational matters.
*Deliver exceptional customer service and ensure a customer-centric culture is embedded throughout the team.
*Attend client meetings and present operational performance reports.
Financial Oversight
*Work alongside the finance team to support budgeting and financial planning.
*Review and monitor service charge budgets and expenditure.
*Support year-end accounting processes and financial reporting.
*Assist with void cost modelling and portfolio forecasting.
*Ensure financial processes and reporting obligations are completed accurately and on time.
Continuous Improvement
*Review and enhance operational processes and procedures.
*Develop and implement standard operating procedures (SOPs).
*Drive innovation, efficiency, and service improvements across the business.
*Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators
Success in this role will be measured against:
*Client satisfaction
*Team development and retention
*Compliance performance
*Outstanding PPMs and remedial actions
*Budget and reporting delivery
*Response and resolution times
*Customer feedback scores
*Operational efficiency and process improvement
About You
To be successful in this role, you will have:
*Significant experience within residential block management or property management.
*Previous experience managing and developing operational teams.
*Strong understanding of health & safety and compliance requirements within residential property management.
*Experience overseeing service charge budgets and working alongside finance teams.
*Excellent stakeholder management and client-facing skills.
*Strong organisational and leadership abilities.
*A proactive and solutions-focused approach.
*Excellent communication and relationship-building skills.
*A full UK driving licence is desirable.
What’s On Offer
*Hybrid working model
*Senior leadership position with significant influence
*Opportunity to shape operational strategy and business growth
*Professional development and career progression opportunities
*Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.