Full job descriptionLocation: Dorset Area
Salary: From £26,000 per annum
Hours: Full-Time (Weekend and Bank Holiday rota required)
About the Role
Our client is a well-established, family-owned business with a strong reputation for customer service and quality. Due to continued growth, they are looking to recruit a Sales & Customer Advisor to join their friendly and supportive team.
This is a varied role combining sales support, customer service and administration responsibilities. You’ll be involved throughout the customer journey, helping to deliver an excellent customer experience while supporting the day-to-day operation of a busy sales department.
Key Responsibilities
*Responding to customer enquiries via phone, email and face-to-face conversations
*Providing a professional and welcoming experience for customers
*Supporting the sales team with administrative and operational tasks
*Preparing customer documentation and ensuring records are maintained accurately
*Managing and updating customer information on internal systems
*Assisting with product presentation and maintaining high showroom standards
*Supporting stock promotion across online platforms and sales channels
*Coordinating customer handovers and ensuring all paperwork is completed accurately
*Building positive relationships with customers throughout the sales process
About You
To be successful in this role, you will have:
*Previous experience within sales support, customer service, administration, retail or a customer-facing environment
*Excellent communication skills, both written and verbal
*Strong organisational skills and attention to detail
*A professional and personable approach
*Confidence speaking with customers both in person and over the phone
*Competent IT and computer system skills
*The ability to manage multiple tasks in a busy environment
*A positive attitude and willingness to learn
What’s On Offer
*Competitive salary
*Ongoing training and development
*Long-term career progression opportunities
*Employee discount scheme
*On-site parking
*Friendly and supportive team culture
*Opportunity to join a successful and growing business
Additional Information
Due to the nature of the role, successful candidates will be required to work weekends and bank holidays on a rota basis. There may also be opportunities to support the business at exhibitions, trade shows and industry events throughout the year.
This is an excellent opportunity for a customer-focused individual looking to develop their career within a professional sales environment.