Full job descriptionThird Line Technician
*Location: Swindon
*Salary: Competitive
*Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00)


Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes.
Candidates must have a full uk drivers licence
Day-to-day of the role:
*Act as the final escalation point for complex technical incidents and service requests.
*Lead root cause analysis for recurring or high-impact issues and implement long-term fixes.
*Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments.
*Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation.
*Recommend improvements aligned with best practice and evolving customer needs.
*Provide technical leadership and mentoring to First and Second Line teams.
*Create and maintain technical documentation




Required Skills & Qualifications:
*Exceptional analytical and problem-solving ability, especially under pressure.
*Strong leadership qualities with a passion for mentoring others.
*Clear and confident communication skills, able to translate technical details for any audience.
*High sense of ownership, accountability, and proactive thinking.
*Ability to juggle multiple priorities while maintaining quality.
*Deep expertise across cloud, networking, and infrastructure technologies.
*Strong documentation habits and experience working to SLAs.


If you are interested in this position please apply online or for more information please contact me on