Full job description Residential Management Group (RMG), a market-leading Property Management Company, is looking for a Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you’ll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.
Where will I be working?
While you’ll be aligned to your nearest local office, this is a highly mobile role requiring frequent and extensive travel across the Midlands and Southern England, alongside a blend of site-based and homeworking.
More about your role
Your day-to-day will be busy and varied, and will include:
*Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
*Supporting coordination between accounts and property services teams to help deliver service commitments.
*Working in line with industry standards and expectations, including the RICS Code of Conduct, TPI guidance.
*Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
*Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
*Helping with core operational tasks such as site take-ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad-hoc projects as agreed.
*Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.
What we’re looking for
We’re looking for someone who is proactive, organised and confident communicating with a range of stakeholders. You’ll take pride in delivering a high-quality service and supporting a fast-paced regional team.
Essential skills and experience:
*A Full Uk drivers license and access to own vehicle
*Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
*Confident written and verbal communication skills, with a professional and customer-focused approach.
*Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.
*Comfortable handling calls, emails, correspondence and case updates in a busy environment.
Desirable:
*Exposure to property management or familiarity with TPI standards.
*Experience supporting Health & Safety administration or hazard reporting processes.
What does RMG have offer you?
You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:
*27 days holiday plus all Bank Holidays
*Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
*Sponsorship for study and professional qualifications (up to 4 study days)
*Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
*As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require