Full job descriptionJoin a growing e-commerce retailerOur client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast-paced, customer-focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.
Key Responsibilities*Processing and managing customer orders
*Responding to customer enquiries by phone and email
*Providing order and delivery updates
*Liaising with suppliers and logistics partners
*Resolving customer issues quickly and professionally
*Maintaining accurate customer and order records
*Supporting the smooth day-to-day running of the e-commerce operation
*Delivering exceptional customer service at every stage of the customer journey
About You*Previous experience within customer service, sales support, administration or operations
*Excellent communication skills
*Strong organisation and attention to detail
*Comfortable using business systems and Microsoft Office
*Positive, proactive and customer-focused
*Able to prioritise workload in a busy environment
What’s On Offer?*Competitive salary plus bonus
*Growing e-commerce business
*Friendly and supportive team
*Varied and rewarding role