Full job descriptionYour Company:
NET Recruit are delighted to be partnering with an award-winning and rapidly growing B2B marketing agency who are seeking an experienced Client Services Director to join their leadership team in a full-time, permanent capacity based in Bournemouth.
This organisation has built an exceptional reputation for delivering innovative marketing solutions to an impressive portfolio of global clients across sectors including technology, cybersecurity, financial services and insurance. Combining strategic thinking, creative excellence and digital expertise, they have established themselves as a trusted partner to ambitious businesses looking to accelerate growth and strengthen their market presence.
The successful candidate will join the business during an exciting period of expansion and transformation, taking ownership of the Client Services function while playing a key role in shaping the future direction of the agency. Reporting directly to the Managing Directors, this position offers the opportunity to influence commercial strategy, develop high-performing teams and build long-term relationships with senior client stakeholders.

Your Roles and Responsibilities:
While in this position your duties may include but will not be limited to:
*Leading, mentoring and developing a high-performing Client Services team, supporting individuals across all levels of seniority from Account Executive through to Account Director
*Driving the retention, growth and commercial performance of key client accounts, ensuring exceptional service delivery and long-term partnership success
*Providing strategic oversight of client development plans, identifying opportunities for growth while aligning client objectives with wider business goals
*Building and maintaining trusted relationships with senior client stakeholders, including executive and C-suite contacts
*Acting as the senior escalation point for complex client matters, providing strategic guidance and commercial direction where required
*Working collaboratively with the wider leadership team to influence agency strategy, business growth initiatives and operational decision-making
*Championing continuous improvement across the Client Services function, embedding efficient ways of working and promoting the adoption of emerging technologies, including AI
*Supporting commercial forecasting, profitability planning and account performance management across the client portfolio
*Creating an environment that encourages collaboration, innovation, professional development and exceptional client outcomes
*Representing the business at client meetings, industry events and other strategic engagements, both within the UK and internationally where required
What You Will Need to Apply:
The ideal candidate for this role will have significant experience within a senior Client Services leadership position, ideally gained within a B2B marketing, creative or integrated agency environment.
Applicants should possess a demonstrable track record of leading and developing high-performing client services teams, with previous responsibility for coaching, performance management, succession planning and career development across multiple levels of seniority.
Candidates should have extensive experience managing strategic client relationships, including engagement with executive and C-suite stakeholders, alongside a proven ability to retain, grow and maximise the commercial performance of major client accounts. Strong commercial acumen will be essential, including experience with forecasting, profitability, account planning and long-term business development.
Exposure to clients operating within sectors such as technology, cybersecurity, financial services or insurance would be highly advantageous, as would previous involvement in agency leadership and wider business strategy.
The successful individual will be an inspirational people leader, commercially minded and highly strategic, with exceptional communication and relationship-building skills. They will embrace innovation, demonstrate a genuine interest in emerging technologies and possess the vision and ambition to help shape the future of a growing agency.

What You Will Get in Return:
For the successful candidate, a highly competitive salary of up to £85,000 will be offered, dependent upon experience, alongside performance-related bonus and long-term growth opportunities.
This role presents an exceptional opportunity to join an ambitious and forward-thinking agency during a period of significant growth and transformation. The successful candidate will become an integral member of the leadership team, influencing business strategy while working alongside talented professionals in a collaborative, people-focused environment.
Offering exposure to internationally recognised brands, genuine autonomy and the opportunity to shape both the Client Services function and the wider direction of the business, this position provides an outstanding platform for an experienced agency leader seeking the next step in their career.

To discuss further, please do not hesitate to reach out to:

Suzi Kocovska - Recruitment Partner

M: 07743 971752
E: