Full job descriptionJob DescriptionJoin Our Growing Remortgage Team in CardiffOur Cardiff office is expanding, and we’re looking for a motivated, detail-driven Remortgage Case Handler to join our high-performing team.
This is more than just a role it’s an opportunity to be part of a business that helps customers achieve smoother, faster, and stress-free remortgage journeys. If you enjoy managing your own caseload, take pride in delivering excellent service, and thrive in a fast-paced, supportive environment, we’d love to hear from you.
Why join us?*Be part of a supportive, collaborative team that shares knowledge and celebrates success
*Receive hands-on guidance and mentorship from experienced colleagues
*Enjoy clear career progression where your contributions are recognised and rewarded
*Work in an environment where you can truly own your cases and make an impact
What you’ll be doing
*Manage day-to-day legal administration on behalf of lenders while progressing cases efficiently using the case management system
*Handle incoming correspondence and client calls, delivering a professional, customer-focused service
*Proactively drive cases forward to meet deadlines, ensuring all service standards and lender SLAs are achieved
*Ensure all property charges are cleared and cases are completed accurately and smoothly
*Arrange title insurance where required and complete monthly remortgage transactions
*Contribute to team success by attending meetings, supporting colleagues, and participating in ongoing development
What we’re looking for*Organised, proactive, and detail-focused
*Comfortable managing workloads in a fast-paced environment
*A confident communicator with strong customer service skills
*Eager to learn, grow, and contribute to a high-performing team
What’s in it for you?*31 days holiday including Bank Holidays
*Access to Perks at Work (discounts on travel, tech, retail and more)
*Reduced rates on estate agency, mortgage, conveyancing and surveying services
*24/7 Employee Assistance Programme for you and your family
*Group Life Assurance
*Ongoing training, development, and career progression opportunities
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