Full job descriptionAbout the role
Every great team has one person who holds it all together — the one who knows what’s happening before anyone else does, keeps the diary running like clockwork, makes visitors feel instantly welcome, and quietly makes sure nothing falls through the cracks. That’s this role.
We’re looking for an organised, confident and personable professional to become the central point of our Media, Tech & Cyber insurance team in London — the go-to person brokers know by name, the one colleagues rely on, and the one who keeps the whole team connected and running smoothly. This is a varied, people-facing role combining administration, team coordination and broker relationship support. It is not a route into underwriting — it’s a genuine, long-term career for someone who wants to be indispensable to a busy team rather than progress onto a technical underwriting path.


What you’ll be doing
*Acting as the day-to-day anchor for the team — administrative support, data entry and keeping things organised
*Assisting Underwriters
*Managing the team diary, organising meetings and coordinating bookings so everyone else can focus on their own priorities
*Providing broader team and quasi-executive assistant support
*Issuing LOAs, binder/stamp details, copy documents and certificates to brokers
*Welcoming visitors and arranging hospitality — often the first and most memorable point of contact for guests
*Building and maintaining broker relationships, including representing the team at market events
What we’re looking for
*Experience in insurance operations, broker support, policy administration, or a similar client/market-facing support role
*Confident, well-presented, and comfortable engaging with brokers, underwriters and clients
*Highly organised, with a natural instinct for keeping people and plans on track
*A genuine team player who thrives on being the central, connecting presence in a busy office environment
*No requirement for prior underwriting experience or ambition — this role is deliberately structured as a long-term support career, not a stepping stone
Why apply
Join a close-knit, high-performing team where you’ll be genuinely valued as the person who makes everything work — with a share of the team bonus pool, real day-to-day variety, and long-term progression within an operations/support career track.