Full job description
Job Title: Tenancy Officer
Type: Temporary - minimum of 6 weeks
Location: Bristol
Salary: £17.21 paye an hour + holiday pay
Hours: Full Time

BRC are working closely with a respected housing provider to recruit an experienced Tenancy Officer to join their Housing Team. This is an excellent opportunity for an experienced housing professional to play a key role in delivering high-quality tenancy management services, supporting residents to sustain their tenancies, and creating safe, well-maintained communities.

This role involves managing a designated patch of properties, delivering proactive tenancy management, tackling anti-social behaviour (ASB), supporting vulnerable tenants, and working closely with partner agencies to ensure positive outcomes for residents.

Duties:
*Manage a portfolio of tenancies, ensuring compliance with tenancy agreements and housing policies.
*Investigate and resolve anti-social behaviour (ASB), neighbour disputes, harassment and nuisance cases using early intervention and enforcement where appropriate.
*Carry out tenancy audits, estate inspections and property visits to maintain high neighbourhood standards.
*Support vulnerable residents by coordinating with internal teams and external agencies to help sustain tenancies.
*Manage tenancy matters including successions, abandonments, starter tenancy reviews and tenancy terminations.
*Work closely with legal teams and attend court where required to support tenancy enforcement action.
*Develop and maintain strong relationships with partner agencies including local authorities, police and support organisations.
*Monitor estate issues such as fly-tipping, graffiti, abandoned vehicles and environmental concerns, ensuring prompt action is taken.
*Maintain accurate case records and ensure all safeguarding, GDPR and housing legislation requirements are met.
*Provide excellent customer service, advice and guidance on housing-related matters to residents and stakeholders.

Requirements:
*Experience working within social housing, tenancy management or a similar housing environment.
*Strong knowledge of housing legislation, tenancy management and anti-social behaviour procedures.
*Experience managing complex tenancy and ASB cases.
*Ability to build positive working relationships with residents, contractors and partner agencies.
*Excellent communication, negotiation and conflict resolution skills.
*Experience attending court or supporting legal proceedings is desirable.
*Strong organisational skills with the ability to manage a varied workload and meet deadlines.
*Proficient IT skills and experience maintaining accurate case management records.
*Full UK Driving Licence and access to your own vehicle.

For more information, please call Meg Smith on or .

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply - contact us for details.