Dynamics 365 Functional Consultant - UK (Remote) - c£80K
other jobs Nigel Frank International
Added before 10 Days
- England,London,City of London
- Full Time, Permanent
- £70,000 - £80,000 per annum
Job Description:
Full job descriptionDynamics 365 Functional Consultant - UK (Remote) - c£80K
You’ll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform.
Alongside your CE responsibilities, you’ll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team.
Key Responsibilities
*Provide first and second-line functional support for Dynamics 365 Customer Engagement
*Support users across Customer Service, Sales and Customer Insights
*Configure and maintain security roles, business process flows, workflows, forms, views and system configuration
*Investigate and resolve functional issues, escalating where appropriate
*Gather business requirements and translate them into functional solutions
*Support testing, User Acceptance Testing (UAT) and Microsoft release updates
*Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time
Skills & Experience
*Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement
*Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights
*Experience configuring security roles, business process flows, forms, views and workflows
*Experience gathering requirements and supporting business users
*Strong troubleshooting and problem-solving skills
You’ll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform.
Alongside your CE responsibilities, you’ll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team.
Key Responsibilities
*Provide first and second-line functional support for Dynamics 365 Customer Engagement
*Support users across Customer Service, Sales and Customer Insights
*Configure and maintain security roles, business process flows, workflows, forms, views and system configuration
*Investigate and resolve functional issues, escalating where appropriate
*Gather business requirements and translate them into functional solutions
*Support testing, User Acceptance Testing (UAT) and Microsoft release updates
*Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time
Skills & Experience
*Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement
*Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights
*Experience configuring security roles, business process flows, forms, views and workflows
*Experience gathering requirements and supporting business users
*Strong troubleshooting and problem-solving skills
Job number 3910249
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Nigel Frank International
Company size: 1,000–2,499 employees
Industry: Recruitment Consultancy
Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader inMicrosoft recruitment. Founded in Newcastle-Upon-Tyne, ...