Full job descriptionThe Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector. This role requires a keen eye for detail and a commitment to customer satisfaction.
Client Details
This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.
Description
*Handle and resolve customer complaints in a professional and timely manner.
*Maintain accurate records of all complaints and resolutions.
*Work closely with the customer service team and housing operations lead to ensure customer satisfaction.
*Analyse complaint trends and provide feedback to improve processes.
*Ensure compliance with relevant regulations and company policies.
*Communicate effectively with internal and external stakeholders.
*Prepare reports on complaint handling and outcomes.
*Support the implementation of strategies to enhance the customer experience.
Profile
A successful Complaints Officer should have:
*Experience in customer service or a related field within the housing industry.
*Strong problem-solving and communication skills.
*The ability to work independently and manage multiple tasks effectively.
*Attention to detail and a proactive approach to resolving issues.
*Knowledge of complaint-handling processes and relevant regulations.
*Proficiency in maintaining accurate records and preparing reports.
Job Offer
*Salary range: £33,000 - £37,000 per annum.
*Flexible working arrangements, including two days working from home.
*Fixed-term contract offering valuable experience in the property sector.
*Supportive team environment and opportunities for professional growth.
If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!