Full job descriptionMy well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you’ll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business.
Key Responsibilities
*Provide first-line IT support via phone, email and the helpdesk system.
*Troubleshoot hardware, software and user issues, escalating where necessary.
*Manage IT helpdesk tickets, ensuring timely updates and resolutions.
*Support user onboarding and offboarding, including device setup, account creation and access management.
*Maintain IT asset registers, software licences and equipment inventories.
*Prepare, redeploy and manage IT equipment, ensuring adequate stock levels.
*Liaise with third-party suppliers and service providers.
*Monitor mobile device and router usage and carry out routine system maintenance.
*Support IT projects and attend company sites when required.
*Contribute to continuous improvement initiatives and provide general IT support across the business.
About You
You’ll have:
*Experience in a first-line IT support or IT technician role.
*Strong problem-solving and communication skills.
*A customer-focused approach with excellent organisational skills.
*The ability to prioritise tasks and work independently as well as part of a team.
*A willingness to learn and support ongoing improvements.
This role is fully onsite and there maybe a need to work at weekends which will be paid at 1.5 the agreed hourly rate.
If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role / Client.