Pension Administration Manager
other jobs IPS Group Ltd
Added before 10 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- £40,000 - £65,000 per annum
Job Description:
Full job descriptionPension Administration Manager
Hybrid - Leeds
Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
*Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
*Manage complex casework, SLAs, KPIs and complaints
*Run daily contact-centre operations across all channels
*Analyse performance data and drive service improvements
*Lead and develop Team Leaders and wider admin teams
*Act as key contact for trustees, employers and advisers
*Ensure compliance, audit readiness and robust processes
*Support system improvements and workflow optimisation
What You’ll Bring
*Strong occupational pensions administration experience
*Knowledge of DB/DC schemes
*Proven leadership of multi-level teams
*Contact-centre management experience
*Confident stakeholder communicator
*Data-driven, organised and commercially aware
Hybrid - Leeds
Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
*Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
*Manage complex casework, SLAs, KPIs and complaints
*Run daily contact-centre operations across all channels
*Analyse performance data and drive service improvements
*Lead and develop Team Leaders and wider admin teams
*Act as key contact for trustees, employers and advisers
*Ensure compliance, audit readiness and robust processes
*Support system improvements and workflow optimisation
What You’ll Bring
*Strong occupational pensions administration experience
*Knowledge of DB/DC schemes
*Proven leadership of multi-level teams
*Contact-centre management experience
*Confident stakeholder communicator
*Data-driven, organised and commercially aware
Job number 3912340
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Company Details:
IPS Group Ltd
Company size: 50–99 employees
Industry: Recruitment Consultancy
IPS Group began as Insurance Personnel Selection in 1969 providing a professional recruitment service to the London insurance market. Over the years w...