Full job descriptionA reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis.

Location: West London
Rate: £29.49 per hour Umbrella / £ PAYE
Contract: Temp
Working Pattern: 35 hours per week | 5 days office based
Start Date: Immediate Start Available
DBS: Clear DBS required

The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service.

Key Responsibilities:*Managing a designated patch of residential properties.
*Delivering end-to-end tenancy management services.
*Conducting tenancy audits, home visits, and estate inspections.
*Investigating and resolving anti-social behaviour cases.
*Managing tenancy breaches and enforcement action where required.
*Supporting vulnerable residents and making appropriate safeguarding referrals.
*Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
*Liaising with internal departments, contractors, local authorities, and external agencies.
*Handling resident complaints and resolving complex housing issues.
*Ensuring compliance with housing legislation, policies, and regulatory requirements.
*Supporting void management and tenancy sign-up processes.
*Maintaining accurate records and case management notes.
Essential Experience:
*Housing Officer / Neighbourhood Officer experience
*Social Housing, Local Authority or Housing Association background
*ASB case management experience
*Tenancy management and tenancy sustainment knowledge
*Estate inspections and resident engagement
*Knowledge of housing legislation and safeguarding
*Minimum 3-5 years’ experience within social housing
*Strong end-to-end housing management experience
*Proven background managing:*ASB cases
*Rent arrears
*Void management
*Tenancy audits

*Up-to-date knowledge of housing legislation and tenancy management practice
*Experience working within a smaller Housing Association environment would be highly advantageous
*Strong IT skills and experience using housing management systems
Desirable*Level 3 Housing qualification or willingness to work towards
*CIH membership
You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.


If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.