Full job descriptionImport Coordinator
Department: Import Customer Service
Salary: £34,000 - £38,000 (depending on experience)
Location: Basildon
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services.
RESPONSIBILITIES


*Prioritize your workflow to ensure all aspects of work are carried out in a timely manner.
*Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
*Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
*Maintain effective communication and relationships with our overseas partners.
*Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
*All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
*Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
*Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
*Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
*Ensure all files are costed and invoiced prior to delivery.
*Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.
*Assist with insurance claims in line with company procedures as and when requested by management.
*Complete weekly & month end routines as directed by your line manager.
*Ensure all Client SOP’s & SLA’s are followed at all times.
Experience
Experience working within an Import role.
Knowledge of Customs clearance would be an added bonus
Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.


Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.