Full job descriptionCustomer Service Coordinator
Salary £28,000 per annum + Bonus £600.00 - £1000.00 – per annum
Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.
*Responsible for a team of engineers, usually 2-4 depending on experience.
*Responding to customer inquiries and keeping them up to date with progress.
*Arranging annual and bi-annual callouts for routing calibration for equipment.
*Assist the engineers with diary management, routing and ensure you communicate as a team.
*Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
*60% telephone liaison, 40% Invoicing
*Complete administration of engineer reports and customer invoicing within 48 hours.
*Ensure the CRM system is kept accurate and up to date
*Update the customer database, gather further details for customer records.
*Monitor the department email inbox and respond to customers based on the urgency.
Skills required:
Experience within Customer Services essential
Preference given to those from an Automotive background – (Service Advisor)
Preference given to those with technical parts experience
Excellent telephone manner
Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration
Strong attention to detail
Team player, keen to work within a small friendly fast-paced team
Good MS Office skills
25 days of annual leave, plus 8 bank holidays.
Working hours are 08:30 — 17:00 Mon to Thu and 08:30 — 16:30 Fri. (1 hour for lunch)