IT Service Delivery Manager
other jobs Reed
Added before 6 Days
- England,East of England,Hertfordshire,Watford
- Full Time, Permanent
- £70,000 - £80,000 per annum, inc benefits
Job Description:
Full job description IT Service Delivery Manager
*Annual Salary: £70,000 - £80,000
*Location: Watford – hybrid
We are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several business-facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency.
Day-to-day of the role:
*Lead the service desk, field support, and asset management functions, including budget accountability and people development.
*Ensure IT services deliver business value, meet agreed performance targets, and operate within budget.
*Maintain the IT Service Catalogue and ensure services are aligned with front office needs.
*Develop trusted relationships with business stakeholders to understand operational priorities and shape a service delivery model that maximises IT value.
*Collaborate with other Service and Digital Managers to align processes, share best practice, and contribute to continuous improvement across the IT organisation.
*Manage the delivery and maintenance of front office IT services including service desk, hardware lifecycle management, software asset management, and telephony systems.
Required Skills & Qualifications:
*Demonstrable experience in service ownership and delivery of end-user workplace services such as service desk, laptops/desktops, mobile phones, printers, and software licensing.
*Experience managing IT services in a multi-vendor, Managed Service or outsourced environment.
*Strong knowledge of IT asset management best practices.
*Proficient in ITIL and SIAM methodologies.
*Skilled in incident, problem, and change management.
*Experience managing budgets and cost allocation.
*Excellent communication and presentation skills, with the ability to produce high-quality documentation and reporting.
*Ability to work independently and in teams, with a business-focused, service-driven mindset.
*Annual Salary: £70,000 - £80,000
*Location: Watford – hybrid
We are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several business-facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency.
Day-to-day of the role:
*Lead the service desk, field support, and asset management functions, including budget accountability and people development.
*Ensure IT services deliver business value, meet agreed performance targets, and operate within budget.
*Maintain the IT Service Catalogue and ensure services are aligned with front office needs.
*Develop trusted relationships with business stakeholders to understand operational priorities and shape a service delivery model that maximises IT value.
*Collaborate with other Service and Digital Managers to align processes, share best practice, and contribute to continuous improvement across the IT organisation.
*Manage the delivery and maintenance of front office IT services including service desk, hardware lifecycle management, software asset management, and telephony systems.
Required Skills & Qualifications:
*Demonstrable experience in service ownership and delivery of end-user workplace services such as service desk, laptops/desktops, mobile phones, printers, and software licensing.
*Experience managing IT services in a multi-vendor, Managed Service or outsourced environment.
*Strong knowledge of IT asset management best practices.
*Proficient in ITIL and SIAM methodologies.
*Skilled in incident, problem, and change management.
*Experience managing budgets and cost allocation.
*Excellent communication and presentation skills, with the ability to produce high-quality documentation and reporting.
*Ability to work independently and in teams, with a business-focused, service-driven mindset.
Job number 3919906
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