Full job descriptionDo you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!
We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!
As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You’ll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.
The role:
*Lead group allocations and group booking processes
*Manage basic customer relations issues and escalate when necessary
*Ensure accurate reconciliation and reporting
*Streamline team processes to improve efficiency and accuracy
*Motivate and support team members to achieve service and performance targets
*Act as the primary point of contact for team queries and problem-solving
*Liaise with CSC Management on training needs and development plans
*Deliver in-house systems training and flight training for new and existing team members
*Share best practices and foster a culture of continuous improvement
The person:
*Minimum 2-3 years travel industry experience (flight operations preferred)
*Strong airline knowledge
*Proven leadership or team coordination experience
*Excellent communication and interpersonal skills
*High attention to detail and ability to work under pressure
*Confident with Microsoft programs (Excel essential)
*Travel & Tourism Certification ideal but not essential
The package:
*Flexible hybrid working model
*Wellbeing program & learning opportunities
*25 days annual leave + bank holidays
*Familiarisation trips to experience our premium products
*Work From Anywhere for up to 10 days per year
*Highly engaged team and great company culture
Interested?
Please click APPLY or contact