Full job descriptionCustomer Service Advisor

Location: Dinnington
Hours: Full Time, Monday to Friday
Pay: £13.23 P/H
Contract: Temporary ongoing, with an immediate start available

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same?

The Role
As a Customer Service Advisor, you’ll be the first point of contact for customers, handling a variety of enquiries and ensuring every interaction is professional, efficient and positive.

Key Responsibilities*Answer inbound customer enquiries via telephone and email.
*Deliver excellent customer service in a busy, fast-paced contact centre environment.
*Resolve customer queries at the first point of contact wherever possible.
*Accurately update customer records and document all interactions.
*Liaise with engineers and internal departments to ensure issues are resolved efficiently.
*Build positive relationships with customers through professional and empathetic communication.
*Keep up to date with company products, industry regulations and internal procedures.
We’re Looking For*Previous customer service or contact centre experience is desirable.
*Excellent communication and interpersonal skills.
*A positive, can-do attitude with strong problem-solving abilities.
*Good IT skills and confidence using multiple systems.
*Ability to work well under pressure while maintaining a high level of customer service.
*A team player with a genuine desire to help customers.
If you’re looking for your next customer service opportunity with a company that values its people and invests in your development, we’d love to hear from you. Apply today!