Full job descriptionThe Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment.

Salary: Up to £35,000 DOE

Key Responsibilities

Operations & Branch Performance
*Support the Branch Manager in the daily operation of the branch.
*Ensure smooth running of trade counter, warehouse and yard activities.
*Help achieve branch sales and profitability targets.
*Monitor stock levels and ensure accurate stock control procedures.
*Ensure goods are received, stored and dispatched correctly.
*Maintain high standards of housekeeping throughout the branch.
Team Supervision
*Supervise branch staff and provide day-to-day guidance.
*Assist with staff training, development and performance management.
*Support rota planning and workload allocation.
*Promote a positive and professional team culture.
Customer Service
*Deliver excellent customer service to trade and retail customers.
*Handle customer queries, complaints and escalations professionally.
*Build strong relationships with local contractors and account customers.
*Support upselling and cross-selling opportunities.
Health & Safety
*Ensure compliance with company health & safety procedures.
*Promote safe working practices across the branch.
*Conduct regular safety checks and report hazards promptly.
*Ensure correct use of PPE and equipment.
Administration
*Complete branch paperwork and operational reporting accurately.
*Support cash handling and banking procedures where required.
*Assist with ordering, invoicing and supplier coordination.
Skills & Experience Required
*Previous experience within a builder’s merchant, trade supply, or wholesale environment.
*Experience supervising or leading a team.
*Strong customer service skills.
*Good communication and organisational abilities.
*Knowledge of stock control and warehouse operations.
*Ability to work in a fast-paced environment.