Full job descriptionWe are seeking an experienced and commercially focused Account Manager to lead the delivery of integrated facilities management services across a high-profile portfolio. You will play a key role in ensuring operational excellence, maintaining compliance, driving commercial performance, and leading a high-performing team to deliver exceptional service standards.
Client Details
Our client are a well known Property and FM contractor looking to add an Account Manager to their trophy contract based in Northampton.
Description
*Ensure health and safety standards are consistently achieved and maintained across the contract.
*Take ownership of the contract’s financial performance, including full accountability for profit and loss management.
*Deliver operational services in line with agreed procedures, service standards, and contractual requirements.
*Identify opportunities to improve efficiency, productivity, and overall contract performance.
*Challenge existing ways of working and drive continuous improvement initiatives.
*Lead and implement innovation and change programmes to enhance service delivery.
*Build and maintain strong client and stakeholder relationships.
*Provide effective leadership, coaching, and development to operational teams.
Profile
*Proven experience managing operational service contracts within a facilities management, property, infrastructure, or similar environment.
*Strong understanding of service level agreements (SLAs) and contractual performance measures.
*Experience delivering against contractual obligations and client expectations.
*Extensive people management and leadership experience.
*A track record of managing contract performance, budgets, and commercial targets.
*Strong knowledge of health and safety legislation and best practice.
*The ability to make informed decisions and take accountability for outcomes.
*Excellent communication and stakeholder management skills.
*The credibility, presence, and leadership qualities expected of a senior management professional.
Job Offer
*Competitive salary and comprehensive benefits package.
*Opportunity to work with a large organisation in the property industry.
*Permanent role with potential for career development.
*Engaging and impactful work environment within Northampton schools.