Full job descriptionLocation: Birmingham City Centre (Hybrid – 2 days office / 3 days home)
Salary: £31K per annum
Contract: Temporary until November 2026
We are currently recruiting for a Caseworker to join a respected organisation based in Birmingham City Centre. This is an excellent opportunity for an experienced administrator, investigator, or caseworker who enjoys analysing information, producing high-quality written reports, and managing complex caseloads.
The Role
This is a highly administrative and writing-focused position where you will be responsible for progressing casework efficiently, gathering and reviewing information, and producing clear, evidence-based recommendations.
You will manage your own caseload, ensuring cases are progressed within agreed timescales while maintaining the highest standards of accuracy, professionalism, and confidentiality.
Key Responsibilities
*Manage and progress a caseload in line with organisational procedures and deadlines
*Review reports, evidence, and supporting documentation to identify key issues
*Produce clear, concise written summaries, findings, and recommendations
*Draft professional correspondence and liaise with a range of stakeholders
*Gather, analyse, and assess information from multiple sources
*Maintain accurate and up-to-date records on CRM and case management systems
*Handle sensitive and confidential information appropriately
*Ensure all casework is completed to a high standard and within required timescales
About You
To be successful in this role, you will have:
*Previous experience in a casework, investigations, regulatory, compliance, or similar environment
*Excellent written communication skills, with strong report-writing abilities
*Experience summarising complex information clearly and accurately
*Strong analytical skills with the ability to make evidence-based recommendations
*Excellent attention to detail and organisational skills
*Experience working in a fast-paced environment with competing priorities and deadlines
*The ability to manage sensitive and confidential information professionally
Desirable
*Experience working within a regulatory body or similar organisation
*Previous experience using CRM or case management systems
Recruitment Process
*Interviews will be taking place over the coming weeks
*A written assessment will form part of the selection process
If you have strong casework experience, excellent written communication skills, and enjoy analysing information and producing detailed reports, we’d love to hear from you.