Full job descriptionJunior Application Support Analyst
£25,000 - £30,000 + Benefits | Liverpool On Site
The Opportunity
We’re working with a growing consumer business that’s investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.
This is an excellent opportunity for someone with 1-2 years’ experience to develop their career within Application Support and Business Systems. You’ll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.
If you’re looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.
What You’ll Be Doing
Application Support
*Provide first-line support across a range of core business applications
*Investigate system, order and inventory-related issues
*Troubleshoot application problems and escalate more complex issues where required
*Maintain support documentation and knowledge articles
Project Support
*Assist with user acceptance testing (UAT) for system changes and enhancements
*Support configuration and implementation activities
*Work alongside third-party technology partners on project delivery
*Keep project plans and support tickets up to date
Continuous Improvement
*Develop expertise across the organisation’s application landscape
*Identify recurring issues and recommend improvements
*Help improve support processes and documentation
About You
We’re looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.
You’ll ideally have experience with:
*1-2 years’ experience within Application Support, IT Support or Business Systems
*Exposure to ERP, CRM or business applications
*Experience supporting ecommerce or customer-facing platforms would be beneficial
*Strong troubleshooting and analytical skills
*Excellent communication and stakeholder management
*Ability to prioritise multiple tasks in a fast-paced environment
Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn’t essential.
Package
*£25,000 - £30,000 depending on experience
*Company pension
*Employee discount
*Additional wellbeing and lifestyle benefits
*Excellent opportunity to develop within a growing technology team
This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.
Apply today with your most up-to-date CV!
BH36701