Full job descriptionLocation: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus
Contract Type: Temp to Perm


We’re recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.


This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.


What you’ll be doing as Customer Support Advisor:
*Handling inbound calls and customer enquiries.
*Responding to emails and support tickets from veterinary practices and clients.
*Updating customer records and maintaining accurate data.
*Supporting onboarding for new veterinary practices.
*Assisting with Excel-based projects, pricing updates and general administration.
*Liaising with suppliers to support home delivery services.
*Identifying opportunities to promote additional services to customers.


What we’re looking for in the Customer Support Advisor:
*Previous office-based customer service or administration experience.
*Excellent communication skills, both written and verbal.
*Good IT skills, including Microsoft Excel.
*Strong attention to detail and organisational skills.
*A proactive, positive approach with the ability to multitask.
*Confidence speaking with customers over the phone.


What’s on offer
*Bonus scheme.
*Hybrid working after successful training and probation.
*Company pension.
*Free flu jabs.
*Sick pay.
*Free on-site parking.
*Supportive team and opportunities to develop your skills.


If you’re looking for a varied customer support role with long-term potential, we’d love to hear from you.


customer support| customer service | account manager | administration | customer success