Full job descriptionCustomer Service Executive
Location: Nottingham City Centre
Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI’s)
Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)
Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?
If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham based Buzz Hub. This is a fantastic opportunity to be part of a fast paced, supportive environment where your voice truly matters.
What You’ll Get in Return
*Yearly Bonus, linked to company performacne and KPI’s
*Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
*Thrive App – NHS approved mental wellbeing support
*Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
*Buzz Brilliance Awards – employee recognition scheme
*5 weeks annual leave plus public holidays (pro-rated for part-time roles)
*Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
*50% staff discount on bingo tickets, food, and soft drinks
*Refer a Friend Scheme
*Life Assurance & Pension Scheme
*Access to trained Mental Health Advocates
What You’ll Bring to the Team
*A warm, approachable personality and a genuine passion for helping people
*Excellent verbal and written communication skills
*The ability to stay calm under pressure and handle a variety of customer queries with professionalism
*Strong PC and tech skills – you’ll be using multiple systems daily
*A flexible, team-oriented mindset and a drive to meet both personal and team targets
What You’ll Be Doing
*Responding to customer enquiries via phone, email, live chat, and social media
*Handling queries from both our online and land-based customers
*Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
*Making outbound calls and emails for customer satisfaction surveys and review requests
*Supporting our Safer Gambling initiatives and escalating cases when needed
*Taking ownership of complaints and working towards the best outcomes for our customers
*Providing feedback and insights to help improve the customer journey
*Maintaining high standards in all written and verbal communications
What We’re Looking For
*2+ years’ experience in a face-to-face customer service role
*Experience in a call centre or customer service office environment
*A background in the bingo or gaming industry is a plus
*Strong organisational skills and attention to detail
*A natural rapport-builder who thrives in a fast-paced setting
Join Us!
If you’re ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.
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