Full job descriptionContract Manager – Facilities Management
?? London (Site-Based)
?? Pareto FM
?? Competitive Salary + Benefits
Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London.
This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.
This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.
The RoleAs Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services.
You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.
Key ResponsibilitiesOperational Leadership*Full ownership of day-to-day FM operations across engineering, cleaning, and support services

*Lead, manage and develop onsite teams, including Engineering and Housekeeping

*Ensure consistent service delivery, quality standards, and service continuity

*Act as the main escalation point for operational issues and incidents

*Lead regular team meetings, setting clear priorities and driving accountability

Client & Stakeholder Management*Build strong, trusted relationships with client stakeholders and building management teams

*Lead weekly client meetings, providing clear updates on performance, risks and improvements

*Manage client feedback, issues and escalations through to resolution

*Support wider account strategy through participation in governance meetings

Commercial & Financial Performance*Support the financial performance of the contract, including cost control and resource planning

*Manage and track extra works, ensuring accurate capture and billing

*Support budgeting, forecasting and variance reporting

*Identify opportunities for efficiencies, cost savings and service improvements

Performance, Compliance & Risk*Ensure full compliance with statutory, regulatory and contractual requirements

*Own site compliance, including PPMs, reactive works and audit readiness

*Monitor and drive performance against KPIs and SLAs

*Oversee subcontractor performance and ensure value for money

*Support business continuity planning and incident management

Health & Safety*Promote and maintain a strong health & safety culture across the site

*Ensure safe systems of work are in place and consistently followed

*Work closely with the H&S team to maintain compliance and best practice

Projects*Lead delivery of small to medium-sized projects from scope through to completion

*Manage stakeholders, timelines and budgets

*Ensure projects are delivered safely, on time and to a high standard

What We’re Looking ForWe’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.
You will have:
*Proven experience as a Contract Manager, Facilities Manager or similar senior FM role

*Strong knowledge of soft services, with a solid understanding of hard services

*Experience managing integrated FM services in a client-facing environment

*Strong leadership skills with the ability to motivate, develop and challenge teams

*Excellent communication and stakeholder management abilities

*Strong organisational and problem-solving skills

*Experience using CAFM systems and BMS platforms

*High level of IT literacy, including Google Workspace / Microsoft tools

*A resilient, adaptable approach in a fast-paced operational environment

Why Join Pareto FM?*Lead a high-profile, complex site with real ownership

*Be part of a growing, forward-thinking FM business

*Work within a supportive account structure with clear leadership backing

*Opportunity to drive continuous improvement and innovation

*A role where your impact is visible and valued

If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.


#ROL