Full job descriptionCustomer Service Support Coordinator
Full time, permanent
We are looking for a Customer Service Coordinator to join our Customer Service Support team. You’ll have excellent communication skills and a customer-focused approach, supporting internal and external customers while ensuring enquiries are handled efficiently, accurately, and within KPI targets. At MSC UK, you’ll be part of a team where you can develop, grow, and make a real impact.
How you will help us and what you can expect
*Accurate and timely processing of letters of indemnity, re-export bookings, change of destinations, Customer Service Audits and admin related tasks in line with agreed KPIs
*Manage own workload and communicating effectively with polite telephone manner to resolve queries
*Maintain information on internal systems such as OVA and the MyMSC platform
*Contribute to team meetings/ discussions, to improve internal processes and the service being delivered to our customers
*Ensure a high level customer experience by providing timely and polite client assistance, in line with expected standards
*Build relationships with teams throughout MSC
*Ensure full recovery of all applicable costs
*Assist other team members on the Customer Services Support Team as and when required
You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.
Skills and experience you’ll bring to us
*Maintain good relationships with Customers, Trade Teams, MSC Geneva, UK and Overseas offices.
*Excellent communication and teamwork
*A Strong focus on working within a team, to achieve a common goal
*Compliance with MSC’s email etiquette and telephone policy
*Good IT skills, especially with Microsoft Packages and Excel
*Attention to detail to minimise errors and loss to MSC
*Ability to prioritise personal workloads and meet critical deadlines
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking (within walking distance from the office)
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment