Full job description At CrossReach, our Service Managers create environments where older people feel safe, valued and able to live fulfilling lives. They build strong teams, drive continuous improvement and ensure every person receives compassionate, person-centred support.
We’re looking for an experienced and inspiring leader to manage one of our residential services for older people. This is an opportunity to shape the future of an established service, support a dedicated team and make a lasting difference to the lives of the people who call it home.
If you’re passionate about delivering exceptional care, developing people and leading positive change, we’d love to hear from you.
What you’ll do
As Service Manager, you’ll provide strategic and operational leadership for the service, ensuring older people receive the highest standards of care while creating an environment where colleagues feel supported to thrive.
You’ll oversee every aspect of service delivery, from quality and compliance to people management and financial performance. Working closely with colleagues across CrossReach and partner organisations, you’ll help shape services that respond to the changing needs of older people and their communities.
What your role will involve
*Leading, motivating and developing a multidisciplinary team to deliver outstanding, person-centred care.
*Creating a positive, inclusive culture where colleagues feel valued, supported and empowered to succeed.
*Maintaining high standards of quality, governance, safeguarding and regulatory compliance.
*Driving continuous improvement through quality assurance, innovation and service development.
*Managing budgets, staffing and resources to ensure effective and sustainable service delivery.
*Leading recruitment, supervision, performance management and professional development across the team.
*Building strong relationships with families, health and social care professionals and partner organisations.
*Using service data, quality information and performance measures to inform decision making and improve outcomes.
*Supporting the strategic direction of CrossReach and contributing to the development of services within your locality.
About you
You’ll be a compassionate and confident leader who understands that exceptional care starts with exceptional people. You’ll know how to inspire teams, support colleagues to develop and create a culture where high standards and kindness go hand in hand.
You’ll be comfortable balancing operational responsibilities with strategic thinking and will have the confidence to make decisions that improve outcomes for the people we support, their families and your team.
You’ll also have:
*An SVQ Level 4 in Social Care.
*A management qualification, or be working towards one in line with SSSC requirements.
*Experience leading residential or social care services.
*Strong leadership, coaching and people management skills.
*Experience managing budgets, staffing and operational performance.
*Excellent communication and relationship-building skills.
*Good IT skills, including Microsoft 365.
*Registration with the SSSC (or eligibility to register).
*Membership of the PVG Scheme, or willingness to undertake the necessary checks.
Why this role?
This is an opportunity to lead more than a care service. You’ll shape the culture, develop future leaders and create an environment where older people receive the compassionate, high-quality support they deserve.
You’ll have the autonomy to make decisions, the support of an experienced leadership team and the opportunity to influence how services continue to evolve. If you’re ready to combine operational leadership with genuine purpose, this could be your next career move.
Ready to make your mark?
If you’re an experienced leader who believes outstanding care starts with outstanding leadership, we’d love to hear from you.
Apply today and help create a place where older people can live well, colleagues can thrive and every day makes a difference.
We also offer you a range of benefits that you would expect from an organisation that support others.
Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life’s challenges, providing invaluable support when you need it most.
But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.
As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.
This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the