Full job descriptionSenior Claims Manager
Location: Shrewsbury

Salary: £28,000 - £33,000 per annum (dependent on experience)

Hours: Monday to Friday, 9:00am - 5:00pm
An Exciting Leadership Opportunity within Insurance Claims
We are recruiting on behalf of a well-established and growing insurance business seeking an experienced Senior Claims Manager to lead and oversee their Claims function across Commercial, Agricultural and Personal Lines business.
This is a pivotal role within the organisation, offering the opportunity to take full ownership of the claims process from first notification through to settlement, while leading a dedicated team and ensuring outstanding service delivery for clients.
The successful candidate will combine strong technical claims knowledge with excellent leadership abilities, driving efficiency, compliance and customer satisfaction across all claims activities.
The Role
As Senior Claims Manager, you will oversee the end-to-end management of claims, ensuring matters are handled promptly, accurately and in line with insurer and regulatory requirements. You will work closely with clients, insurers, loss adjusters, solicitors, brokers and internal teams to achieve the best possible outcomes.
This role is ideal for a motivated insurance professional looking to further develop their leadership career within a supportive and forward-thinking business.
Key Responsibilities
• Manage and oversee the full claims lifecycle from notification through to settlement.

• Act as the primary point of contact for clients, providing expert claims guidance and support.

• Liaise with insurers, loss adjusters, solicitors, brokers, claimants and their representatives to progress claims efficiently.

• Proactively monitor and chase outstanding claims to ensure timely resolution.

• Ensure claim settlements and customer payments are processed accurately and promptly.

• Deliver exceptional levels of customer service and client care at all times.

• Supervise, mentor and support Claims Handlers, providing technical guidance where required.

• Review and evaluate claims to ensure compliance with company procedures, insurer requirements and industry regulations.

• Develop and implement processes and procedures to enhance claims handling efficiency and service quality.

• Identify, investigate and resolve complex claims issues, securing satisfactory outcomes for all parties.

• Maintain accurate records and reporting relating to claims activity.
Benefits
• Competitive salary of £28,000 - £33,000, dependent on experience.

• 25 days annual leave plus Bank Holidays, increasing with length of service.

• Ongoing training and professional development opportunities.

• Genuine opportunities for career progression.

• Company pension scheme.

• Company health plan after one year’s service.

• Free on-site parking.
If you’re an experienced claims professional looking for the opportunity to lead, influence and develop a successful claims function within a respected insurance business, we’d love to hear from you. Apply today to take the next step in your career.