Full job descriptionIT Support Technician - Stoke on Trent

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.


Responsibilities:

*Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
*Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
*Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
*Maintain accurate and up-to-date customer technical documentation.
*Continuously develop your skillset to stay updated with emerging technologies and trends.
*Contribute to the professional growth and development of Junior Engineers by providing guidance and support.


Skills and Experience:

*Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
*Proficiency in Active Directory and Azure administration, with hands-on experience.
*Understanding of networking principles and protocols.
*Familiarity with ticketing systems and IT service management tools.
*Knowledge of 3CX Voice over IP systems/technologies would be advantageous.


Benefits

This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
*A dynamic and collaborative work environment
*Opportunities for professional development and training.


IT Support Technician - Stoke on Trent