Customer Service Advisor
other jobs First Recruitment Services
Added before 5 Days
- England,South East,East Sussex
- Full Time, Permanent
- £26,222.44 per annum
Job Description:
Full job descriptionOur client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.
As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.
As a Customer Service Advisor, your key responsibilities will include:
*Delivering exceptional customer service via telephone, email and online chat
*Processing customer orders, returns, credits and associated data accurately
*Managing customer enquiries from first contact through to resolution
*Resolving complaints professionally and efficiently
*Monitoring back orders and recommending suitable alternatives where appropriate
*Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
*Working closely with suppliers and courier partners to resolve transport and delivery queries
*Identifying opportunities to improve customer experience and internal processes
Requirements:
*Previous experience within a customer service, sales support or similar role
*Excellent verbal and written communication skills
*Strong problem-solving abilities and the ability to remain calm under pressure
*Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
*Excellent organisational skills with strong attention to detail
*The ability to prioritise workloads and manage multiple tasks effectively
*A proactive and self-motivated approach to work
*A genuine passion for delivering outstanding customer service
*Have your own vehicle due to the location
Benefits, Salary & Hours:
*£26,222.44 per annum
*Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
*Ongoing training and career development opportunities
*25 days annual leave + bank holidays + closed over Christmas
*Staff discount
*Free onsite parking
*Company pension
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.
As a Customer Service Advisor, your key responsibilities will include:
*Delivering exceptional customer service via telephone, email and online chat
*Processing customer orders, returns, credits and associated data accurately
*Managing customer enquiries from first contact through to resolution
*Resolving complaints professionally and efficiently
*Monitoring back orders and recommending suitable alternatives where appropriate
*Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
*Working closely with suppliers and courier partners to resolve transport and delivery queries
*Identifying opportunities to improve customer experience and internal processes
Requirements:
*Previous experience within a customer service, sales support or similar role
*Excellent verbal and written communication skills
*Strong problem-solving abilities and the ability to remain calm under pressure
*Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
*Excellent organisational skills with strong attention to detail
*The ability to prioritise workloads and manage multiple tasks effectively
*A proactive and self-motivated approach to work
*A genuine passion for delivering outstanding customer service
*Have your own vehicle due to the location
Benefits, Salary & Hours:
*£26,222.44 per annum
*Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
*Ongoing training and career development opportunities
*25 days annual leave + bank holidays + closed over Christmas
*Staff discount
*Free onsite parking
*Company pension
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Job number 3925685
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Company Details:
First Recruitment Services
Company size: 20–49 employees
Industry: Recruitment Consultancy
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