Full job descriptionCustomer Service Agent

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.


This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.


Responsibilities as a Customer Service Advisor:

*Providing frontline telephone and email support to ensure a smooth journey and high-quality care.


*Booking appointments for customers as required.


*Dealing with enquiries, answering queries, calls and escalating to relevant departments.


*Deal with a high volume of calls and emails each day.


*Appropriately and sensitively deal with professionals, customers and clients.


*Always adhere to strict policies regarding confidentiality and compliance.


*Identify and escalate any issues to a relevant supervisor.


*Ensuring all information is recorded accurately on your system.




Requirements:

*A minimum of 2 years relevant customer service and support experience.


*Experience of using databases and a proficient IT user.


*Outstanding verbal and written communication skills.


*Experience working in a fast paced, customer handling environment.


*Clear understanding of confidentiality and handling sensitive information.


*Self-sufficient and a problem solver.


*Happy to undertake a DBS check.





The Role:

Fully remote, home based (all IT equipment will be provided).

*Monday – Friday, 9am – 5pm with 1 hour for lunch.


*Salary of £24,000 - £25,500 depending on experience.