Full job descriptionAs the Head of Leisure will be accountable for the smooth planning and safe operational delivery of the leisure proposition across the business.
KPIs
*Guest NPS
*Successful delivery of the Leisure Proposition
*Accountable for P&L Management including labour management.
*Team retention and engagement
*Audit results and Health & Safety.
General Duties & Key Accountabilities
*Accountable for the delivery of all leisure activity across resorts
*Ensure the proposition are delivered in line with advertised offering, IP Contracts and brand standards.
*Ensure all guest feedback is captured, trends analysed and opportunities explored.
*Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.
*Inspire action and ownership for delivery of the departmental plan by breaking it down into measurable objectives.
*Build and maintain strong relationships across the business and other central support teams, including third-party suppliers
*Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback and to address opportunities to increase retention scores.
*Ensure the business is compliant with legislation, company and all health and safety policies.
*Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
Experience & Qualification Requirements
*Previous demonstratable experience in a leadership role within an Entertainment / Leisure Environment
*Experience in event management, working with and building relationships with external industry experts and suppliers.
*Experience managing multiple offerings at any one time effectively.
*Experience in managing product and entertainment propositions in line with brand guidelines and expectations from customers / guests.
*Strong experience of being guest / customer facing and dealing with a range of queries and sometimes complaints directly.
*Experience in event management, working with and building relationships with external industry experts and suppliers.