Full job descriptionSupport Worker: Veterans, complex needs

LOCATION: Honiton and Exeter
HOURS: 30 hours per week – Monday to Friday (Required to work 1 Saturday out of 6)
SALARY: £15.34 + Holiday pay
DURATION: Temp to perm

Are you passionate about making a positive difference in people’s lives? We are looking for a dedicated Support Worker to join our team, supporting veterans and individuals who have experienced homelessness or are at risk of homelessness.
This is a rewarding opportunity to provide person-centred, solution-focused support to help people achieve their goals, develop independence, and move forward with confidence.
About the Role
As a Support Worker, you will manage a caseload of approximately 5–8 customers, allowing you the time and capacity to provide high-quality, tailored support. You will work as part of a wider team supporting individuals with moderate to high support needs across the Honiton and Exeter areas.
You will take a holistic approach to support, working with customers to identify their goals and aspirations while helping them build the skills needed to live independently.
Your responsibilities will include:
*Providing person-centred support to veterans and people experiencing homelessness.
*Managing a caseload and developing positive working relationships with customers.
*Creating, reviewing, and updating support plans and risk assessments.
*Supporting customers with issues including housing, mental health, substance misuse, benefits, employment, education, and training.
*Working collaboratively with external agencies, landlords, and partner organisations.
*Supporting individuals to access services and opportunities within their community.
*Promoting independence, choice, and self-determination.
*Using initiative and problem-solving skills to manage challenging situations positively.
Preferred Requirements:
*Demonstrate a deep understanding and empathy for the unique challenges faced by ex-veterans
*Possess excellent communication skills, with the ability to listen, empathize, and provide tailored support
*Exhibit a proactive and problem-solving mindset, ready to navigate complex situations with care and diligence
*Collaborate effectively with a diverse range of stakeholders, including healthcare professionals and community organizations
*Maintain meticulous records and documentation, ensuring the highest standards of care and compliance
About you:
*Experience supporting vulnerable individuals from a range of backgrounds.
*Experience working within housing support, homelessness, social care, or a similar environment (desirable).
*The ability to build positive relationships with customers, colleagues, and external partners.
*Experience completing records, support plans, action plans, and risk assessments.
*A good understanding of safeguarding and the challenges faced by vulnerable people.
*The ability to work independently, manage your own workload, and contribute effectively as part of a team.
*A flexible and proactive approach, with strong communication and problem-solving skills.
*The ability to promote independence and empower individuals to achieve their goals.


If you would like to apply to this role and for more information, please call Cali Webb on .