Full job descriptionPatient Coordinator; our clinic is a distinguished private ophthalmic practice specialising in complex, blindness-related conditions. Renowned for exceptional discretion, personalised service, and a calming, elegant environment, we also operate a rapidly expanding medical trials division.


Patient Coordinator role:
As a Patient Coordinator, you will be the first point of contact for both patients and consultants, ensuring a seamless, concierge-style experience. You will work in a highly professional environment, coordinating diaries, managing sensitive information, and supporting both clinical and administrative functions.
The roles offers salary of up to £32k and it operates on Monday - Friday (8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm) basis with some overtime required at times to coordinate emergency appointments.


Patient Coordinator Responsibilities:
*Act as the first point of contact for consultants and patients, delivering an impeccable, high-end service.
*Coordinate emergency and routine appointments, including surgical procedures, liaising with consultants, surgeons, nurses, and anaesthetists.
*Manage multiple consultant clinic diaries with precision and discretion.
*Communicate professionally and tactfully across all channels - in person, by telephone, and via email.
*Handle confidential patient information and process payments discreetly.
*Oversee operational tasks such as stock control, ordering clinical supplies, and coordinating maintenance services.
*Uphold the highest standards of personal presentation, confidentiality, and service excellence at all times.
Patient Coordinator Requirements:
*Proven experience in managing multiple diaries
*Previous medical clinic experience is highly advantageous
Patient Coordinator Benefits:
*Competitive salary with potential overtime pay
*Opportunity to work in a prestigious, rapidly growing clinic
*Exposure to cutting-edge ophthalmic treatments and medical trials