Full job descriptionLynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.
You’ll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.
Key Responsibilities*Manage service delivery in line with SLAs and KPIs.
*Lead service reviews, reporting and governance meetings.
*Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
*Act as the main escalation point for service-related issues.
*Coordinate delivery across multiple teams and suppliers.
*Drive service improvements using operational data and performance metrics.
*Build strong relationships with customer and internal stakeholders.
RequirementsEssential
*Experience as a Service Delivery Manager in a managed services environment.
*Strong knowledge of ITIL service management.
*Experience managing business-critical services and multi-vendor environments.
*Ability to manage stakeholders and communicate effectively.
*Experience with SLA/KPI reporting and continuous service improvement.
Desirable
*Experience with AWS or Azure.
*Knowledge of ServiceNow, Jira or similar tools.
*Experience supporting digital or eCommerce platforms.
*Background in travel, aviation or other high-volume environments.
What’s on Offer*Competitive salary and benefits.
*Flexible hybrid working.
*Opportunity to work on a large-scale enterprise platform using modern cloud technologies.
*Ongoing professional development and career progression.