Full job descriptionClaims Handler
Manchester City Centre (Office Based)
£29,080 Basic + Uncapped Commission + Excellent Benefits
Full Time | Monday–Friday 9am–6pm | Alternate Saturdays 9am–6pm


Do you have experience in motor claims, insurance, credit hire or personal injury?
MPJ Recruitment is proud to be partnering with a leading claims organisation in Manchester City Centre to recruit an experienced Claims Handler.
This is a fantastic opportunity for someone who thrives on speaking with customers, progressing claims, solving problems and maximising claim outcomes. If you have a background in motor claims, FNOL, credit hire, insurance or personal injury and enjoy working in a fast-paced environment where your performance is rewarded, we’d love to hear from you.


What’s In It For You?
*£29,080 basic salary
*Uncapped commission scheme
*25 days annual leave plus bank holidays
*Birthday day off
*Additional holidays awarded for 100% attendance
*Employee Assistance Programme, including counselling, financial advice and legal support
*Paid leave for your child’s first day at a new school
*Regular company social events
*Casual dress Fridays
*Genuine career development opportunities
*Modern Manchester City Centre office location


The Role
As a Claims Handler, you’ll play a key role in ensuring claims are progressed efficiently, customers remain engaged throughout the process, and every opportunity for claim conversion and retention is maximised.
You’ll be managing a portfolio of claims, speaking with customers daily, resolving issues, coordinating with internal teams and external partners, and helping to deliver an outstanding customer experience.


Key Responsibilities
*Contact customers to support them through their claims journey
*Identify and remove barriers preventing claims from progressing
*Manage pending and non-progressing claims to maximise conversion rates
*Re-engage customers who may have disengaged from the claims process
*Liaise with internal departments and external partners to achieve positive outcomes
*Resolve customer concerns and provide regular updates
*Ensure accurate case management and record keeping
*Maximise claim retention and customer satisfaction


What We’re Looking For
Essential
*Previous experience within motor claims, insurance, credit hire, vehicle repair, personal injury or a similar claims environment
*Strong telephone communication skills
*Excellent customer service and relationship-building abilities
*Confident handling objections and challenging conversations
*Organised with strong attention to detail
*Ability to work in a target-driven environment
*Strong problem-solving skills and a proactive attitude
Desirable
*Experience in claim conversion, retention or claim rescue activities
*Knowledge of motor claims processes
*Experience using case management systems


Apply Now
If you have experience within the motor claims or insurance sector and are looking for a new opportunity where your contribution is recognised and rewarded, we’d love to hear from you.