Full job descriptionIT Trackside Support Engineer
Up to £42,000 DOE | Fixed-Term Contract
Brixworth – F1
Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?
We’re looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.
The Role
As a Trackside Support Engineer, you’ll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.
Working within a small, highly skilled team, you’ll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You’ll also contribute to continual service improvement, technical projects and mentoring colleagues where required.
This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.
Key Responsibilities
* Provide expert 3rd Line technical support across Trackside and Test Operations environments.
* Own incidents, requests and escalations through to successful resolution.
* Deliver technical solutions throughout the ITIL service lifecycle.
* Act as a technical SME, supporting colleagues and key business stakeholders.
* Identify opportunities to improve IT services, processes, reliability, security and performance.
* Ensure all work adheres to IT governance, security standards and best practice.
* Build strong relationships with internal teams and third-party suppliers.
* Support operational and project-based activities while meeting demanding SLAs and deadlines.
* Champion service improvements and continual innovation.
Technical Skills & Experience
We’re looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:
* Windows 10 & Windows 11
* Mobile Operating Systems (iOS & Android)
* Microsoft Azure Stack
* Microsoft 365
* Multi-vendor hardware build, deployment and break/fix
* Active Directory
* Group Policy Management
* Change Management
* Jira ITSM (or equivalent ITSM platform)
* Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
* Cloud and physical storage technologies
* Performance monitoring, availability monitoring and restoration
* 2–3+ years’ experience in a senior IT Support / 3rd Line Support role or equivalent
Qualifications
Essential
* ITIL Foundation (v3 or v4)
* CCNA certification or equivalent networking knowledge
* Degree or equivalent commercial experience
Desirable
* Microsoft Certifications
* CCNA Certification
* Previous Formula 1 Trackside experience (or similar high-performance environment)
* A genuine passion for Formula 1 and Formula E
About You
You’ll be:
* Adaptable and able to thrive under pressure
* Resilient and capable of making quick decisions in fast-paced environments
* Customer-focused with excellent communication skills
* Detail-oriented with a commitment to quality
* Approachable and collaborative
* Skilled at analysing technical issues and identifying effective solutions
* Passionate about technology and motorsport
What’s on Offer?
* Salary up to £42,000 DOE
* Opportunity to support world-class motorsport operations
* Exposure to cutting-edge technologies
* A varied role combining operational support and technical projects
* Work within a highly skilled, collaborative IT team
* Excellent opportunity to develop specialist Trackside IT expertise