Full job descriptionSenior Remote Support Engineer - North London £45,000 - £65,000 DOE + Package
Watford (Hybrid) | Full-Time | Permanent
Are you a technically minded engineer with strong mechanical and electrical knowledge and a passion for leading people?
We’re recruiting on behalf of an innovative, rapidly growing business for a Senior Remote Support Engineer to lead a team of Remote Support Engineers while providing expert second-line technical support across a nationwide engineering operation.
This is an exciting opportunity to join a business at the forefront of technology, where you’ll play a key role in improving service performance, supporting field engineers, and driving innovation through digital tools and AI.
What You’ll Be Doing
Leading and developing a team of Remote Support Engineers.
Providing expert remote fault diagnosis across mechanical and electrical equipment.
Supporting and coordinating field engineers to deliver fast, effective resolutions.
Developing and improving internal digital tools, dashboards and support processes.
Analysing service performance and identifying opportunities for continuous improvement.
What We’re Looking For
Strong mechanical and electrical fault-finding experience.
Previous experience in technical support, field service or engineering.
Leadership or mentoring experience, or someone ready to take the next step.
IT confident, with an interest in digital tools, automation and AI.
Excellent communication and problem-solving skills.
Experience with PLCs, sensors, motors or mechatronic equipment would be advantageous.
What’s on Offer
Hybrid working based in Watford.
Join a thriving, expanding business with exciting growth plans.
Genuine career progression and development opportunities.
Competitive salary and benefits.
A varied role combining leadership, technical expertise and innovation.
If you’re ready to take the next step in your engineering career and want to make a real impact within a growing organisation, we’d love to hear from you.