Full job descriptionCustomer Service Operative
Bury St Edmunds
Part-time
6-month fixed term
£17,000 per annum

Role Overview
We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery.

Key Responsibilities
*Assist customers with order placement, ensuring accuracy and efficiency
*Respond to customer enquiries via phone, email, or online systems in a timely manner
*Handle and resolve customer queries, concerns, and complaints professionally
*Maintain accurate records of customer interactions and transactions
*Work collaboratively with internal teams to support order fulfilment and issue resolution
*Provide general administrative support as required

Skills & Experience
*Previous experience in a customer service or administrative role preferred
*Strong communication skills, both written and verbal
*Excellent organisational skills and attention to detail
*Ability to manage workload effectively in a fast-paced environment
*Confident using IT systems and customer management tools
*A positive, proactive, and team-oriented approach

What We’re Looking For
*A friendly and approachable individual with a strong customer-first mindset
*Someone reliable and flexible who can commit to the agreed working pattern
*A problem-solver who can remain calm under pressure

If you are interested in this role please apply with a current CV or alternatively, contact the office on for more information, asking for Janine or Scarlett.