IT Support Analyst
other jobs vertex-it-solutions
Added before 4 Days
- England,London,City of London
- Full Time, Contract
- Salary negotiable
Job Description:
Full job descriptionOur client based in Paddington are looking for a strong IT Support Engineer for 4-6 weeks to support the end users. This is a busy, loud, chaotic environment, very fast paced, so the engineer needs to be comfortable with this.
5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLY
*Taking on support issues, triaging, assigning to external vendors and escalating where needed
*Assisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor.
*Primary day-to-day contact with outsourced IT 2nd and 3rd level support.
*Work closely with technology and product teams address cross-functional IT and workflow challenges.
*Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune.
*Maintain detailed records of support requests, solutions provided, and equipment configurations.
*Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes.
*Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies.
*Day to day management of the mobile connections.
*Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service.
The ideal candidate will have a can-do attitude and thrive in a fast paced environment.
*Excellent communication skills and a customer-oriented approach
*Minimum of 3 years of experience in IT support or a related field
*Strong technical support skills with a focus on IT support and software troubleshooting
*Excellent customer service and communication skills for effective help desk interactions
*Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation
*Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure)
*An understanding of networking including VPN, Firewall, DNS & TCP
*Knowledge of Windows Workstation, OS, and Mac OS
*Experience with HaloITSM, Mimecast, Fortinet and Jamf or similar
*An aptitude for learning new technology.
*A passion for documentation
*Logical Thinker
*Troubleshooting skills
5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLY
*Taking on support issues, triaging, assigning to external vendors and escalating where needed
*Assisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor.
*Primary day-to-day contact with outsourced IT 2nd and 3rd level support.
*Work closely with technology and product teams address cross-functional IT and workflow challenges.
*Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune.
*Maintain detailed records of support requests, solutions provided, and equipment configurations.
*Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes.
*Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies.
*Day to day management of the mobile connections.
*Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service.
The ideal candidate will have a can-do attitude and thrive in a fast paced environment.
*Excellent communication skills and a customer-oriented approach
*Minimum of 3 years of experience in IT support or a related field
*Strong technical support skills with a focus on IT support and software troubleshooting
*Excellent customer service and communication skills for effective help desk interactions
*Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation
*Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure)
*An understanding of networking including VPN, Firewall, DNS & TCP
*Knowledge of Windows Workstation, OS, and Mac OS
*Experience with HaloITSM, Mimecast, Fortinet and Jamf or similar
*An aptitude for learning new technology.
*A passion for documentation
*Logical Thinker
*Troubleshooting skills
Job number 3929589
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
vertex-it-solutions
Company size:
Industry:
The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...