Client Services Manager
other jobs GKR International
Added before 4 Days
- England,South East,Berkshire,Reading
- Full Time, Permanent
- €40,000 - €60,000 per annum
Job Description:
Full job descriptionCustomer Contact Lead
£40,000 - £50,000 basic + bonus | Reading |
Monday-Friday, WFH Fridays
Lead the team that makes the first impression count.
My client is looking for a Customer Contact Lead to run their team of Lettings Coordinators — the first point of contact for every new applicant, qualifying enquiries and booking them in for viewings across a growing residential portfolio.
It’s a fast-paced, KPI-driven environment, and they need someone who leads from the front: coaching on calls, reading the data in real time, and turning a good team into a great one.
This is a brilliant opportunity for someone with a background in a contact centre or call centre environment, ideally combined with experience in residential lettings or Build to Rent, who’s ready to step into a leadership role with real autonomy and impact.
The role
*Leading, coaching and developing a team of Lettings Coordinators through the entire enquiry-to-viewing journey
*Getting hands-on with enquiries when the team needs backup
*Using real-time performance data to balance workloads, spot trends, and keep KPIs on track
*Building a coaching framework that sharpens call quality, objection handling and conversion
*Owning viewing booking targets and enquiry-to-viewing conversion rates
*Driving a high-performance culture through structured 1-1s, reviews and recognition
*Championing service excellence, leading by example on the trickier resident conversations
*Staying ahead on tech — CRM systems, reporting tools, and how AI can improve enquiry handling
What they’re looking for *Proven experience in a phone-based sales or contact centre environment
*3+ years leading a sales team, with a track record of hitting and beating targets
*A background in property, Build to Rent or estate agency lettings is preferred, though strong sales leadership from any fast-paced, KPI-driven environment will be considered
*An energetic, hands-on leader who thrives under pressure
*Confidence working with data — able to read performance trends and act on them
*Comfortable with CRM and reporting tools, and open to new tech that improves the customer experience
On offer *£40,000-£50,000 basic + circa 20% bonus against personal and team performance (paid annually)
*Medical, critical illness and dental insurance
*8% pension
*Work from home every Friday
*The chance to lead a team of 4 direct reports within one of the UK’s fastest-growing Build to Rent platforms
#LI-LR1
£40,000 - £50,000 basic + bonus | Reading |
Monday-Friday, WFH Fridays
Lead the team that makes the first impression count.
My client is looking for a Customer Contact Lead to run their team of Lettings Coordinators — the first point of contact for every new applicant, qualifying enquiries and booking them in for viewings across a growing residential portfolio.
It’s a fast-paced, KPI-driven environment, and they need someone who leads from the front: coaching on calls, reading the data in real time, and turning a good team into a great one.
This is a brilliant opportunity for someone with a background in a contact centre or call centre environment, ideally combined with experience in residential lettings or Build to Rent, who’s ready to step into a leadership role with real autonomy and impact.
The role
*Leading, coaching and developing a team of Lettings Coordinators through the entire enquiry-to-viewing journey
*Getting hands-on with enquiries when the team needs backup
*Using real-time performance data to balance workloads, spot trends, and keep KPIs on track
*Building a coaching framework that sharpens call quality, objection handling and conversion
*Owning viewing booking targets and enquiry-to-viewing conversion rates
*Driving a high-performance culture through structured 1-1s, reviews and recognition
*Championing service excellence, leading by example on the trickier resident conversations
*Staying ahead on tech — CRM systems, reporting tools, and how AI can improve enquiry handling
What they’re looking for *Proven experience in a phone-based sales or contact centre environment
*3+ years leading a sales team, with a track record of hitting and beating targets
*A background in property, Build to Rent or estate agency lettings is preferred, though strong sales leadership from any fast-paced, KPI-driven environment will be considered
*An energetic, hands-on leader who thrives under pressure
*Confidence working with data — able to read performance trends and act on them
*Comfortable with CRM and reporting tools, and open to new tech that improves the customer experience
On offer *£40,000-£50,000 basic + circa 20% bonus against personal and team performance (paid annually)
*Medical, critical illness and dental insurance
*8% pension
*Work from home every Friday
*The chance to lead a team of 4 direct reports within one of the UK’s fastest-growing Build to Rent platforms
#LI-LR1
Job number 3929946
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Company Details:
GKR International
Company size: 10–19 employees
Industry: Recruitment Consultancy
GKR International is a real estate recruitment specialist, representing many of the most respected property brands globally.We are part of Recruitment...