Full job descriptionService Manager
Guildford
Do you have a passion for delivering service excellence?
Can you thrive in a dynamic environment where your leadership can truly shine? We are currently looking for a locally based Service Manager to join our busy team in Guildford!
As the Service Manager, you will be the first point of contact for all visitors and will expertly manage and coordinate requests for machine maintenance and repairs both within our workshop and on customer sites. You’ll process parts orders, handle warranty repairs, and liaise with manufacturers, ensuring that we uphold our Health and Safety obligations.
The Service Manager role is pivotal in maintaining customer relationships and overseeing the seamless operation of our service desk and workshop activities, all whilst driving service standards to new heights.
Hours of Work: Full-time, Monday - Friday (no weekends)
Service Manager Requirements:
*Qualified mechanic or several years’ experience in vehicle maintenance.
*Extensive experience in a customer-facing role, ideally selling parts.
*Knowledge of Health & Safety expectations within an engineering environment.
*Strong skills in prioritising and organising.
*Exceptional verbal, written, and critical thinking skills.
Meet the Organisation: Who We Are and What We Do
At Green Plant, we pride ourselves on our commitment to service excellence and customer satisfaction. We are UK importers for the market leading Energreen Remote Controlled tool carriers, Norcar Wheeled Mini Loaders and Worky Quad mini skid steers.
We specialise in providing top quality arboricultural and grounds maintenance machinery to trade customers covering everything from Chippers, Stump grinders and remote controlled machines, Wheeled Mini Loaders and other skidsteers.
As well as sales and hire of these products, we also provide full back up service and parts supply for these machines.
If you think you are suitable for this Service Manager role, please apply now!
Take this exciting step towards an invigorating career with us and become a key player in our thriving team!