Full job description Join Superdrug Head Office Help Create a Great Workplace Experience!
Location: Head Office, Croydon
Hours: Up to 18 hours per week (Monday, Wednesday and Friday)
Salary: Competitive
Why Superdrug?
Passionate about delivering fantastic service and creating a great workplace environment?
Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We’re looking for a friendly, proactive and hands-on individual to join our Office Services team.
This is a varied role combining facilities support, porterage, meeting room setup and front-of-house reception cover. We’re looking for someone who enjoys being active, takes pride in delivering excellent service and is equally comfortable moving office furniture as they are welcoming visitors to Head Office.
Our success comes from our people. We celebrate individuality, encourage collaboration and work together to create a positive experience for our teams and visitors every day.

Here’s the exciting bit… A day includes:

As our Workplace & Facilities Assistant, you’ll play a vital role in keeping our Head Office running smoothly.
No two days are the same, but you’ll spend your time:
Receiving and distributing deliveries, parcels and post
Moving furniture, equipment and office supplies across the building
Setting up and resetting meeting rooms and event spaces
Supporting office moves and workspace reconfigurations
Welcoming visitors, guests and contractors to Head Office
Providing reception and concierge support during busy periods and holiday cover
Creating a positive first impression for everyone who visits Superdrug
Conducting routine checks of meeting rooms, kitchens and shared spaces
Supporting the Office Services team with day-to-day operational activities

Key Responsibilities

Facilities & Workplace Support
Receive, log and distribute incoming deliveries, parcels and courier items
Prepare and dispatch outgoing mail and packages
Move furniture, office equipment and supplies safely and efficiently throughout the building
Support internal office moves and desk relocations
Set up and reset meeting rooms to required layouts
Assist with office events and workplace activities
Reception & Visitor Experience
Support the Concierge and Reception teams when required
Welcome visitors, guests and contractors in a professional and friendly manner
Create a positive first impression of Superdrug
Respond confidently to visitor enquiries and direct guests appropriately
Assist with meeting room bookings and visitor arrivals
Deliver excellent customer service to colleagues and visitors alike
Facilities Support
Conduct routine checks of meeting rooms, kitchens and communal areas
Report faults, maintenance issues and workplace hazards
Maintain safe, organised and tidy storage areas
Support the smooth day-to-day running of Head Office facilities
Health & Safety
Follow all Health & Safety policies and procedures
Carry out manual handling tasks safely and responsibly
Help maintain a safe working environment for colleagues and visitors

What We’re Looking For
Essential
Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role
Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment
Ability to carry out manual handling activities safely throughout the working day
Confident interacting with colleagues, visitors and stakeholders at all levels
Excellent customer service and communication skills
Professional and approachable manner
Strong organisational and time-management skills
Ability to work independently and as part of a team
Basic IT skills, including Microsoft 365 and email
Desirable
Experience working within a corporate Head Office environment
Reception, concierge or front-of-house experience
Knowledge of Health & Safety and manual handling practices
Experience supporting facilities or workplace services

Personal Qualities
We’re looking for someone who is:
Friendly, welcoming and approachable
Professional and confident when dealing with visitors
Reliable and punctual
Proactive with a hands-on attitude
Comfortable in a physically demanding role
Happy working on their feet for much of the day
Flexible and adaptable
Organised with strong attention to detail
Passionate about delivering excellent service

Additional Requirements
This role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment.
Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.
Flexibility to support occasional events, workplace changes and busy periods.
Willingness to provide reception and visitor support when required.

Here’s What’s In It For You
33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)
2 staff discount cards for yourself and a family member or friend
30% discount on Superdrug Own Brand products in store and online
Company pension scheme
Bonus opportunity
Access to Stream, giving you access to a percentage of your pay as you earn it
Unrivalled Learning and Development programmes
Enhanced family-friendly policies and company sick pay
Being part of A.S. Watson Group, the world’s largest international health and beauty retailer
Working in our modern, collaborative Head Office environment in Croydon

Come and Be Part of Something Special
If you’re someone who enjoys variety, takes pride in delivering great service and wants to play a key role in creating an outstanding workplace experience, we’d love to hear from you.
Apply today and become part of the team behind That Superdrug Feeling.
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